Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Pila Systems website and queue-management platform (the “Service”), operated by Luna Studios (“we”, “us”, “our”). By creating an account, purchasing a plan, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Pila Systems provides virtual QR ticketing, real-time now-serving displays, a teller console, and an admin for managing queues. We may add, change, or remove features over time to improve the Service.

Some plans require a one-time activation code to create your account. You are responsible for the accuracy of your registration details, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

You agree not to:

• Use the Service for any unlawful, harmful, or fraudulent purpose.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Send SMS or other communications that violate applicable laws or recipients’ rights.
• Resell or sublicense the Service except as expressly permitted by us.

Plans may include a number of SMS credits used to notify your customers. Credits are consumed as messages are sent and may be subject to the terms and deliverability of the underlying SMS providers. Additional credits may be available for purchase.

You retain ownership of the data you and your staff enter into the Service. You are responsible for the lawfulness of the customer information you collect and for providing any notices or obtaining any consents required from your customers. We process this data on your behalf as described in our Privacy Policy, and we keep each business’s data isolated from others.

The Service, including its software, design, and branding, is owned by Luna Studios and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Your own logos and branding remain yours.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by law, Luna Studios will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from or related to your use of the Service. Our total liability for any claim will not exceed the amount you paid for the Service in the twelve months preceding the claim.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others or to the Service. Provisions that by their nature should survive termination will survive.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of the Philippines, without regard to its conflict-of-laws rules. Any disputes will be subject to the exclusive jurisdiction of the competent courts located in the Philippines.

Questions about these Terms? Email us at lunastudios008@gmail.com.