Get More Done with Pila Systems
Queue-management software that lets your branches issue tickets, display the line in real time, and keep every counter moving.
Try Pila freeLive Queue
Main branch
Counter 1
A-042
Counter 2
B-017
Counter 3
A-043
Average wait
6 min
Completed today
128
Take a number from anywhere
Customers join the line by scanning a signed QR or tapping a web link, no kiosk required. Operating hours are enforced automatically, so the queue only opens when you do.
- Signed QR / web-link ticketing
- Live position & estimated wait
- SMS notifications when it's nearly their turn
Scan to take a number
Branch - Main
Now issuing
A-044
Real-time now-serving displays
A full-screen board updates the instant a counter calls the next ticket. It stacks every active counter so customers always know exactly where to go, and you can style it from a set of ready-made display templates.
- Auto-updating, multi-screen sync
- Customizable from a set of display templates
- Stacks every active counter & number
- “Proceed to Counter N” guidance
Now Serving
A-042
Counter 1
B-017
Counter 2
C-009
Counter 3
A-043
Counter 4
One console to run every counter
Tellers call, serve, complete, recall, and flag no-shows, one ticket per counter at a time. Admins manage services, counters, users, branding, and hours from a single dashboard.
- Teller actions with one-ticket-per-counter safety
- Services, counters, users & roles (RBAC)
- Branding, operating hours & ticket management
Teller Console
Counter 2Now serving
B-017
Choose Your Plan
Unlike subscription queue systems that bill every month, PILA is a one-time purchase - no recurring fees, no per-terminal charges, no dispenser hardware. Start free, then own it for good.
Free Trial
14-day trial
Try the full queue on one counter, no commitment.
- Tickets, Now Serving, Take a Number
- Teller Console + Public QR
- Analytics dashboard
- 1 counter + 1 service
- Trial SMS credits
- Standard branding
Pila Light
one-time purchase
The complete admin toolset on a single counter.
- Everything in the free trial
- Custom Now-Serving display templates
- Operating hours, media & thermal printing
- 1 counter + 1 service (rename only)
- 1,000 SMS credits + delivery logs
- Standard branding · 14 days support
- Extra-counter & SMS add-ons
Pila Standard
one-time purchase
Three counters and services with custom branding.
- Everything in Pila Light
- 3 counters + 3 services (rename + deactivate)
- Custom branding
- 5,000 SMS credits + delivery logs
- 30 days support + training
- Extra-counter & SMS add-ons
Pila Pro
one-time purchase
Unlimited counters and services for growing operations.
- Everything in Pila Standard
- Unlimited counters & services
- Add, edit & delete anytime
- 10,000 SMS credits + delivery logs
- 90 days support + training
- SMS credit add-ons (counters already unlimited)
Your queue, everywhere you are
Pila keeps customers, lobby displays, and staff perfectly in sync across every device and channel, online or on-premise.
Now Serving
A-042
B-017
C-009
A-043
Your ticket
A-044
Position
2 ahead
100% your data
Run Pila in the cloud or self-host the whole stack on a local box, so your branches keep serving even with no internet. Auth, role-based access, and audit events keep everything accountable.
- Cloud or on-premise / offline edition
- Auth.js login + ADMIN / TELLER roles
- Queue event log for a full audit trail
Our partners
Works with the tools you already run on
Pila plugs into your stack: SMS providers like Semaphore and Twilio, email over SMTP, Postgres and Prisma for data, and Vercel or Docker for hosting. Swap any adapter without touching the queue.
Read moreWhat Our Clients Say
Our lobby went from chaos to calm. People scan, sit down, and watch the board. No more crowding the counters.
Clinic Administrator
City Health Center
Average wait dropped noticeably in the first week. Tellers love that each counter only ever holds one ticket.
Branch Manager
Community Bank
We self-host it on a local box, so the queue keeps running even when the internet drops. Exactly what we needed.
IT Lead
Municipal Office
Frequently asked questions
What is Pila Systems?
Pila Systems is a queue-management platform. Customers take a number by scanning a QR code, a live now-serving display calls them to the right counter, and your team runs everything from a teller console and admin dashboard. It works cloud-hosted or self-hosted.
Do customers need to download an app?
No. Customers scan your branch's QR code and take a number right in their browser - no app to install and no account to create. Optional thermal printing can also issue a physical ticket at a kiosk.
Is Pila Systems a monthly subscription?
No. Every plan is a one-time purchase - no recurring fees and no per-terminal charges. You can start free, then own the system outright.
What hardware do I need?
None required. The queue runs on customers' phones and any screen you already have for the now-serving display. A 58mm thermal printer is optional if you want printed tickets.
Which businesses is it for?
Any counter where people line up - clinics and hospitals, banks, government offices, pharmacies, and retail or service centers.
Can I try it before buying?
Yes. Start a free 14-day trial on one counter, or book a live demo to see the full system with your own services and counters.
Try Pila Systems today
Get set up in minutes. Cut wait times, calm your lobby, and give every customer a clear place in line.